Melton House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds67
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2021-07-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families notice that residents who move to the home tend to settle in and stay for extended periods, suggesting a level of contentment with daily life. The atmosphere has shifted noticeably, with more attention being paid to treating each person with respect during personal care routines.
The eight family priority themes
- Staff warmth85
- Compassion & dignity90
- Cleanliness72
- Activities & engagement72
- Food quality68
- Healthcare72
- Management & leadership88
- Resident happiness78
What inspectors found
Inspected 2021-07-24
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the April 2025 assessment. This covers training, care planning, healthcare access, and nutrition. A Good rating indicates inspectors found these systems functioning adequately. Dementia and physical disabilities are listed specialisms, implying that specific training and care approaches are in place. The published summary does not provide specific examples of how care plans are written, how often they are reviewed, or how GP and specialist access is arranged.Is this home caring?
The Caring domain was rated Outstanding at the April 2025 assessment. Outstanding is awarded only when inspectors find specific, well-evidenced examples of dignity, respect, and genuine kindness that go clearly beyond expected standards. This is the rarest positive rating a care home can receive in this domain. The published summary does not reproduce the specific observations or testimony that led to this rating, but the rating itself is a strong signal about the daily experience of people who live here.Is the home responsive?
The Responsive domain was rated Good at the April 2025 assessment. This domain covers activities, individuality, engagement, and end-of-life care. A Good rating indicates inspectors found the home responds adequately to individual needs and preferences. The published summary does not describe specific activities, how the programme is tailored to people with dementia, or what provision exists for people who cannot participate in group sessions.Is the home well-led?
The Well-led domain was rated Outstanding at the April 2025 assessment. This rating is given when inspectors find strong, specific evidence of effective leadership, a positive and open culture, robust governance, and a demonstrable commitment to continuous improvement. The registered manager is Mrs Marion Lydia Redhead, and the nominated individual is Mr Devinder Malhotra of Malhotra Care Homes Limited. The published summary does not detail specific governance mechanisms or describe how staff are supported to raise concerns.
Source: CQC inspection report →
What the evidence base says
The home provides support for adults under 65, those over 65, people living with dementia, and residents with physical disabilities. For families considering dementia care, it's worth discussing directly with the home how they approach the specific needs of people living with the condition. Some families have felt that more could be done to provide meaningful activities and interaction throughout the day. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Melton House scores strongly on the themes that matter most to families, particularly staff warmth and compassion, where the inspection awarded an Outstanding rating for caring. Scores for food, activities, and cleanliness are more moderate because the published inspection text does not contain enough specific detail to rate those themes with confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families notice that residents who move to the home tend to settle in and stay for extended periods, suggesting a level of contentment with daily life. The atmosphere has shifted noticeably, with more attention being paid to treating each person with respect during personal care routines.
What inspectors have recorded
The current management team has made listening to families a real priority, addressing concerns quickly rather than dismissing them. While the home has friendly staff, some families have noticed that language barriers can sometimes affect communication between care teams and residents.
How it sits against good practice
The team at Melton House seems committed to continuing the positive changes that families have noticed recently.
Worth a visit
Melton House, on Brandling Drive in Newcastle, was assessed in April 2025 with the report published in November 2025. The home holds a Good overall rating with two domains rated Outstanding: Caring and Well-led. An Outstanding Caring rating is relatively rare and signals that inspectors found strong, specific evidence of respectful, dignified, and genuinely kind treatment of the people who live here, well beyond what routine compliance requires. The Outstanding Well-led rating points to stable, accountable management and a culture where staff are supported and improvement is driven by evidence rather than accident. The main uncertainty here is that the published inspection summary is brief and does not contain the level of specific detail that would allow a full picture of daily life. Important areas, including food quality, the activity programme, dementia-specific environment design, night staffing numbers, and how families are kept informed, are not addressed in the published text. Before deciding whether Melton House is right for your parent, visit at a mealtime to observe food quality and the pace of the dining experience, ask the manager to show you last week's actual staffing rota (not a template), and ask specifically what one-to-one engagement is offered to residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Melton House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding stability through listening and responding to families' needs
Dedicated nursing home Support in Newcastle Upon Tyne
When families describe their experience at Melton House in Newcastle Upon Tyne, they often talk about the difference that genuine listening makes. This care home supports adults with physical disabilities and dementia, with a team that's working to build stronger connections with residents and their loved ones. Recent changes in leadership have brought a more responsive approach to family concerns.
Who they care for
The home provides support for adults under 65, those over 65, people living with dementia, and residents with physical disabilities.
For families considering dementia care, it's worth discussing directly with the home how they approach the specific needs of people living with the condition. Some families have felt that more could be done to provide meaningful activities and interaction throughout the day.
“The team at Melton House seems committed to continuing the positive changes that families have noticed recently.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Melton House scores strongly on the themes that matter most to families, particularly staff warmth and compassion, where the inspection awarded an Outstanding rating for caring. Scores for food, activities, and cleanliness are more moderate because the published inspection text does not contain enough specific detail to rate those themes with confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families notice that residents who move to the home tend to settle in and stay for extended periods, suggesting a level of contentment with daily life. The atmosphere has shifted noticeably, with more attention being paid to treating each person with respect during personal care routines.
What inspectors have recorded
The current management team has made listening to families a real priority, addressing concerns quickly rather than dismissing them. While the home has friendly staff, some families have noticed that language barriers can sometimes affect communication between care teams and residents.
How it sits against good practice
The team at Melton House seems committed to continuing the positive changes that families have noticed recently.
Worth a visit
Melton House, on Brandling Drive in Newcastle, was assessed in April 2025 with the report published in November 2025. The home holds a Good overall rating with two domains rated Outstanding: Caring and Well-led. An Outstanding Caring rating is relatively rare and signals that inspectors found strong, specific evidence of respectful, dignified, and genuinely kind treatment of the people who live here, well beyond what routine compliance requires. The Outstanding Well-led rating points to stable, accountable management and a culture where staff are supported and improvement is driven by evidence rather than accident. The main uncertainty here is that the published inspection summary is brief and does not contain the level of specific detail that would allow a full picture of daily life. Important areas, including food quality, the activity programme, dementia-specific environment design, night staffing numbers, and how families are kept informed, are not addressed in the published text. Before deciding whether Melton House is right for your parent, visit at a mealtime to observe food quality and the pace of the dining experience, ask the manager to show you last week's actual staffing rota (not a template), and ask specifically what one-to-one engagement is offered to residents who cannot join group activities.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Melton House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Melton House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Finding stability through listening and responding to families' needs
Dedicated nursing home Support in Newcastle Upon Tyne
When families describe their experience at Melton House in Newcastle Upon Tyne, they often talk about the difference that genuine listening makes. This care home supports adults with physical disabilities and dementia, with a team that's working to build stronger connections with residents and their loved ones. Recent changes in leadership have brought a more responsive approach to family concerns.
Who they care for
The home provides support for adults under 65, those over 65, people living with dementia, and residents with physical disabilities.
For families considering dementia care, it's worth discussing directly with the home how they approach the specific needs of people living with the condition. Some families have felt that more could be done to provide meaningful activities and interaction throughout the day.
Management & ethos
The current management team has made listening to families a real priority, addressing concerns quickly rather than dismissing them. While the home has friendly staff, some families have noticed that language barriers can sometimes affect communication between care teams and residents.
“The team at Melton House seems committed to continuing the positive changes that families have noticed recently.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
